Frequently Asked Questions

HorseShowStream is the leading streaming platform specialized in equestrian sports in Brazil. We offer live broadcasts and recordings of horse racing, show jumping, polo and much more.

Our library includes:

• Horse races from major racetracks
• Show jumping competitions (jumping and dressage)
• Equestrian endurance events
• Polo matches
• Classic historic races
• Expert analysis and commentary

We broadcast live races from major Brazilian racetracks, including Jockey Club de São Paulo, Hipódromo da Gávea and Cidade Jardim. We also cover selected international events. The schedule is updated weekly.

After creating your account and choosing a plan, you will have immediate access to all platform content. Payment is recurring (monthly, quarterly or annual, depending on the plan chosen) and is automatically renewed until you cancel.

We accept the following payment methods:

• Credit cards (Visa, Mastercard, Elo, American Express)
• PIX
• Bank slip (Boleto)

For recurring payments, we recommend credit card for automatic renewal.

You can cancel your subscription at any time through your user dashboard or by contacting our support. After cancellation, you maintain access until the end of the already paid period. There are no cancellation fees.

Yes! We offer a 7-day guarantee for new subscribers. If you are not satisfied with the service, you can request a full refund within this period, no questions asked.

You can watch on any device with a web browser and internet connection:

• Computer (Windows, Mac, Linux)
• Tablet (iPad, Android)
• Smartphone (iPhone, Android)
• Smart TV (via browser)

On the annual plan, you can use up to 2 devices simultaneously.

Video download is available only on the annual plan. With this feature, you can download races to watch offline on your mobile device.

All broadcasts are in HD quality (720p or 1080p, depending on the event). Quality is automatically adjusted based on your internet speed to ensure a smooth experience.

You can contact us in several ways:

• E-mail: support@horseshowstream.com
• Phone: +5591976104312
• Contact

Support hours: Mon-Fri: 9am to 6pm | Sat: 9am to 2pm